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A A
voice mail system enables speech interaction between the user
and the mail service provider. The user makes choices from a
voice menu to access the mail account. |
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Q How does it
benefit the user? |
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A With the voice
mail system in place, the user need not have a computer to
access mail. Mails can be checked or have them read out
from an ordinary telephone line. This is particularly
useful to people on the move or those who don't have
access to a computer, or simply don't want to use one. |
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Q How do I connect
to a Voice Mail System? |
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A You connect
from a regular telephone line. You will be asked to
authenticate yourself with your Personal Identification
number (PIN). Each user is provided with a unique PIN for
authentication and access. |
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Q How do I get the
PIN? |
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A When you
have completed the registration process required by the
Voice Mail System, you will be provided a PIN against
which the system will validate you. |
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Q What does the
registration process involve? |
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A The system
needs to store details regarding your mail account, such
as mail service provider's URL, your user name and
password. The system uses this information to connect to
your mail account on your behalf. Once you have complied
with all the details of registration, the system will mail
your PIN to the mail account you have provided. |
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Q If I give my mail
account details, will I not compromise on security? |
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A Not at all.
All account and personal details are highly secure. The
system stores the details in an encrypted format, so that
it is not vulnerable to attacks. The system itself runs in
a secure environment, behind a firewall. All user data is
kept highly confidential, and will not be disclosed to
anyone. |
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Q What technologies
does the system use to implement this service? |
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A The Voice Mail
System uses several technologies that co-operate to
deliver this kind of service that is unique in many ways.
It uses IVR and XML technologies, with a voice server that
runs a TTS engine. The initial version uses only the
TTS engine to convert text to speech, but does not
recognize human speech. |
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Q Do I have to speak
to the system? |
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A No. All you
need to do is to press appropriate digits on the phone's
number pad. A voice manu will prompt you to interact with
the system, and will guide you to access your mail step by
step. |
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